privacy policy/terms

Powerhaus Pilates (“Powerhaus Pilates,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and manage your personal information when you interact with our studio, website, and services, including when you book or purchase classes through the Momence App (“Momence”).
By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information directly from you when you use our services, including but not limited to:
Contact Information: Name, email address, phone number, mailing/billing address.
Account Information: Username, password, profile photo (if applicable).
Payment Information: Credit/debit card details and billing information (processed securely by Momence or third-party payment providers—we do not store full credit card details).
Booking and Attendance Data: Class reservations, attendance history, cancellations, and membership details.
Health & Safety Information: Any health details you voluntarily share with us to ensure safe participation in Pilates classes.
Communications: Emails, text messages, or other communications between you and Powerhaus Pilates.
Technical Data: Device type, IP address, browser type, and usage information collected via cookies or similar technologies when you use our website or the Momence App.
2. How We Use Your Information
We use your information to:
Provide Services: Process bookings, payments, memberships, and class attendance.
Communicate with You: Send confirmations, updates, reminders, and customer service messages.
Improve Our Offerings: Analyze trends, feedback, and usage to enhance our classes, website, and app experience.
Marketing & Promotions: Send newsletters, special offers, and event updates (you can opt out at any time).
Legal & Safety Purposes: Comply with applicable laws, respond to legal requests, and protect our rights and property.
3. Sharing Your Information
We do not sell or rent your personal information. We may share information in the following ways:
With Momence: To facilitate booking, scheduling, payments, and communications. Momence’s privacy practices are governed by their own Privacy Policy.
Service Providers: Trusted third-party vendors (e.g., payment processors, email platforms) who assist in operating our business.
Legal Compliance: When required by law, regulation, or legal process, or to protect the safety of our staff, clients, and property.
Business Transfers: In the event of a merger, sale, or business reorganization.
4. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information. However, no data transmission or storage can be guaranteed 100% secure.
5. Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
6. Your Rights
Depending on your location, you may have rights to:
Access, correct, or delete your personal information.
Request a copy of the data we hold about you.
Opt out of marketing communications.
Withdraw consent where processing is based on consent.
To exercise these rights, please contact us using the information below.
7. Cookies & Tracking
Our website and the Momence App may use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. You can control cookie settings through your browser.
8. Third-Party Links
Our services may include links to third-party websites or apps. We are not responsible for the privacy practices of these third parties.
9. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Effective Date.”
11. Contact Us
For questions or concerns about this Privacy Policy or your data, please contact:
Powerhaus Pilates
5131 Post Rd.  Suite 175
Dublin, OH 43017
Email: info@powerhausstudio.com
Phone: 614-665-5505